Dear Mick, As you know we had numerous issues with our previous telecom providers, regarding the set-up they left us with, the service they provided and the confusing way they billed us. I would like to thank you and the rest of the team at Tendit Services for the way you handled our project. You managed the process from start to finish, just as you said you would. You took care of our old agreements and we now have new, improved technology in place with additional features that help the way we work. In addition, our Wi-Fi is now much better than it was. I must say that your team is and has been very pro-active and always to hand to resolve any problems or issues as opposed to my previous providers. Furthermore, I have found the team extremely polite and understanding. Overall, the service we have received from you has been first class and as a result I have no hesitation to provide this letter of recommendation. Kind Regards, Ashok in Middlesex (full contact details available upon request)
Dear Tendit Services, I would like to say a massive thank you to David and the team at Tendit. We are very happy with our new phone system, internet and overall set-up that has been provided through your company. You helped us move in to our new office with no disruption or downtime whatsoever. The process was painless and the migration from our old Horizon system was as smooth as you said it would be. The new solution is perfect for the recruitment industry and already we have seen huge benefits in terms of how it helps us operate inside and outside of office hours. From dealing with you initially right up to logging support tickets the level of service has been 1st class, just as you promised it would be. We will be happy to pass on your details to any friends, colleagues within the industry, or other companies we deal with so you can help them too. Thanks again and all the best for the future. Keep up the good work. Yours faithfully, Paul.
Dear Tendit Services, As you know the telephones are crucial to our business and we simply cannot afford to miss calls. That was happening with our old set-up, it was costing us customers and of course revenue. Taking advantage of your free health check / review was a wise move and you very quickly highlighted areas of concern. - Previously we did not have any fraud protection. Now we have peace of mind knowing that the system and lines are fully protected from toll fraud and security breaches. - Previously we missed calls during the day and at night. We cannot afford to miss calls coming in on our main numbers as it could mean a loss of custom and revenue. Now we never miss a call and that is invaluable to our business. - Before we could not record our conversations. Now we have the ability to play back calls and this helps with training, order confirmation and in a number of other ways. Our staff have become more productive, we are working more efficiently and we believe we have improved the service we offer our customers. - In the past we could not work from remote locations. Now we can and this will save us a lot of time and hassle as well as allowing us to keep in constant communication with the main office and customers. - We did not used to have dedicated account managers looking after us in the past but now we do. This makes a huge difference to us, it is refreshing knowing we can pick up the phone and call you whenever we need to. It really is a big deal to us as we operate 24 / 7 as it makes life easier for all of us here. - The old handsets we had were not the easiest to use. The new set-up is great and the handsets are easier to use and offer much more in the way of flexibility to ourr staff. The list really could go on but I have to stop somewhere! In summary, the decision to place our business with Tendit was a key one. We have no doubt all of the above will help us be more successful in future as a business. The technology we have now has set us up properly, caters for our existing and future needs and we would like to say a great big thank you for helping us achieve this. We will of course be referring Tendit to other local companies. We are happy to act as a reference site for any future prospects you have and we will be looking to introduce other businesses within our group to you as well. With no disruption to our working day and the positive impact you have had on our set-up, we really do understand why so many businesses are choosing Tendit. Congratulations on another successful project, we can see that all the hard work that goes on behind the scenes has paid off. Thanks again. Yours faithfully
Dear Tendit, We would like to thank you all for helping us to upgrade our system. As you know we had several issues with our previous providers whose poor service and costs caused us many problems. Because of the service you have given us and the friendly advice, we feel that we at last have a provider that we can trust to give us the service we require and the value for money that business requires. I am happy that we took advantage of your free Health Check / Review and would not hesitate to recommend your services to any other business experiencing similar problems to those we had or who may simply be looking for a provider they can trust. We look forward to you helping us with our copier soon. Kind Regards
Dear Tendit Services, Please thank everyone involved for our new telephone system and faster dedicated internet service. We could not be happier with the service we have received from Tendit Services. This is in stark contrast to what we had grown accustomed to from our previous provider and we are now so glad we made the switch. The new system is great and we received proper in-depth training so we know how to get the most from our new set-up. In addition the internet is six to seven times faster than what we had before at a cheaper cost! This makes such a difference to us. Just as you promised you would, you have helped us improve the way we are able to work, you’ve made our lives a little easier and you did everything on time and on budget. The way you guys managed everything from start to finish and kept us updated along the way was impressive and meant we were able to get on with running our business. From your preinstallation site survey, to the installation, training and through to the after sales care we have received, all of which we were notified of in advance, we have never had service like this before and it really made a difference. We will be providing referrals and are more than happy to recommend to other businesses that they take up Tendit Services on their offer of a free review on their set-up, technology and billing. We are glad we did. Good luck guys in future and thanks again. Kind regards,
"Hi guys, Thank you for your help in ending our nightmare with the telephones. When we relocated our old provider put in a set-up that, in our opinion, wasn't fit for purpose. To make matters worse, when we asked for help and advice they didn't really want to know and told us there was nothing they could do. We suffered with with missed calls, dropped calls and sometimes not being able to make or receive calls. Even when we asked for what we thought were simple things, their answer was always a resounding "no". Now, thanks to Tendit Services, we have a new system and a set-up that works. Your Project Team kept us informed all the way through the process, we received proper training and great all-round service. We could not be happier to have made the switch and I wholeheartedly recommend other businesses take advantage of your expertise and free health check / review service. One last thing - the goodie bag was a nice touch. Don't forget the cakes next time you pop in."
"I could not be more impressed with the service we have received from Tendit. Our old provider made all sorts of promises but installed a VoIP system that often did not work. Far from saving us money (as they suggested it would), it caused us all kinds of problems, left us frustrated and at times unable to make or receive calls. When the guys from Tendit Services came to us they approached things differently. It impressed us that one of them had a technical background. They asked us about our previous set-up, what we liked and disliked about it, they explained what was available and took their time to understand our business and what was important to us. They made us aware of some features no-one else had mentioned and came up with a recommendation that sounded great. They explained what would happen next and we placed an order, hoping for the best! At this stage we were still a bit nervous, given what we had previously experienced, but we need not have worried. We soon received their welcome pack and then regular updates from their project team at each stage of the process. We knew what was happening and when. One of their engineers did a pre-installation site survey and double checked exactly how we wanted things to work. They did the installation on a day that suited us and provided plenty of training so we could make the most of our new system. Since then we have had follow up visits and telephone calls to make sure we are happy. Thanks to Tendit Services we now have a reliable, secure telephone system and set-up. We are more than happy to recommend them to other businesses who want or need to make changes and improvements."
"To the team at Tendit Services, I want to thank you all for the new solution you have put in place at both of our premises. As you know we used to have serious problems with connectivity, to the point where we were not able to use some of the software we had purchased from elsewhere. Before you guys helped us out it was very frustrating to say the least. We looked around for ages for an answer to our problems and were quoted vast sums of money to resolve the issue. When you came up with your proposals we were, to be honest, a little sceptical. Hardly a surprise I would say, given our previous experiences. However, to our surprise and delight you have not only given us a great set-up but you did it within budget, exactly as you promised you would. I know a lot of additional time was spent on resolving some unforeseen problems. The fact that you resolved these and at no additional cost to us left a great impression and underlined your insistence that Tendit is all about service. Please pass on my thanks to everyone involved in helping us achieve super-fast broadband services for my company. I look forward to working with you guys for many years to come and would not hesitate to recommend the 'Tendit Services' experience to any business. Thanks again"
"Hi guys, can you please pass on our thanks to everyone who has been involved with our recent office relocation, telephone system upgrade and the Wi-Fi solution you helped with at my house? We are delighted with the set-up we now have and the service we have received has been fantastic. You helped us keep our old numbers but everything else is new and it all works much better. I appreciate the way you guys sorted everything out at our new office even when we could not actually get there. We took advantage of your free Health Check / Review and I have no hesitation in recommending your service to and business suffering similar issues to those we faced, or who may simply be looking for a provider they can trust. We will be in touch soon with the referrals!"